Speaker: David Beckham
• Understand the Five Barriers to effective communication and how to overcome them
• Recognise the usual suspects that kill your communication effectiveness
• Understand the different types of communication required for different circumstances
• Understand the qualities of effective communication
• Understand how to use language to create positive and inclusive messages
• Construct a communication plan that engages rather than outrages
• How to cascade information effectively
• How to manage that most difficult of communication events; the feedback conversation
• Recognise things you should never say unless you really, really mean it
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