Speaker: Alec Sharp
• Understand how to communicate business process concepts with executives, managers, and individual contributors in a way that stimulates interest and builds support for change.
• Learn objective criteria for an end-to-end process, and top-down and bottom-up methods for discovering business processes and rapidly developing a process architecture.
• Learn how to encourage support for business process change at every stage of an initiative, and the critical importance of a "what first, who and how next, only then why?" approach.
• Understand a practical and agile business process change methodology incorporating specific techniques for addressing human, organisational, and cultural factors.
• Be able to apply innovative techniques for rapidly building relevant, accessible process models, especially at the scope (context) and conceptual (understanding) levels.
• Become familiar with the techniques for designing a future-state process, and how they are applied in a proven, step-by-step method.
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