A Cisco Case Study: How Strategic Content Operations Are at the Heart of Great Customer Experience - 26 de marzo de 2020 - TecnoWebinars.com

Whether you know it or not, your daily work is part of the machinery that produces customer-facing information and content. Whether you accept it or not, you are part of the machinery that ultimately becomes digital customer experiences.

 

When driving a content and information work stream, along with expertise in content creation and analytics collection, you are expected to exert your sphere of influence and expand on transformational leadership skills.

 

Join CMSWire, Deane Barker, Episerver's Senior Director of Content Management Strategy, and Eeshita Grover, Director of Marketing at Cisco for a live, hour-long webinar on how it is imperative to understand how our teams consciously, or not, enable and are constantly part of the experience development process…and how we produce our content is at the heart of this.