Conferencia online BPM por PEX (Día 1) - 23 de septiembre de 2019 - TecnoWebinars.comWebinar • Business Process Management: BPM • TODOS
Conferencia online BPM por PEX (Día 1)Agéndalo en tu calendario habitual ¡en tu horario!
Lunes, 23 de septiembre de 2019, de 09.00 a 12.30 hs Horario de Ohio (US)
Webinar en inglés
Día uno de la Conferencia Online organizada por la Asociación Process Excellence.
Agenda
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09:00 - 09:40 hsThe Building Blocks For Continuous Improvement with LEGOIn 2004 the Danish-born company was drowning in $800m of debt and was being hit by a 30% loss in sales year-on-year. In that same year, LEGO underwent a transformation that radically rebuilt the core business, brick by brick. By 2005, the company had turned its first profit in two years, it quadrupled its return between 2008 and 2010 and in 2015 it announced profits of $660m. In this session, Peter will share essential insights to 28-years of experience in the change sphere.Session highlights:- Lean Six Sigma in a nutshell- A strategy for continuous improvement- How to create an environment for change
Speaker: Peter Evans, Director of Service & Performance Management, LEGO
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09:45 - 10:30 hsTaking the robot out of the human by strategically implementing BPM and RPA togetherCombining RPA and BPM provides for a complementary solution that pushes the boundaries for intelligent automation. By automating manual and time consuming human activities, organisations can further streamline business process and increase quality, customer experience and ROI.Session highlights:- How BPM and RPA are fundamentally solving different problems;- How RPA removes the biggest blockers of a BPM implementation with agility and speed;- How customers are leveraging connected-RPA alongside BPM today
Speakers: Peter Walker, CTO EMEA, Blue Prism,Jason Cullabine, Senior Solutions Consultant, Blue Prism
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10:45 - 11:30 hsThe Changing Face of Business Transformation in a Digital World
After years of pursuing operational excellence, many organisations have now refocused on Customer experience as their strategy for improvement. In this presentation you will learn why this may be a mistake and how Customer Excellence will become your new North Star. Sharing concepts, frameworks and ideas from the new book, Mark will seek to explain why Customer Excellence is the new business imperative. Only by combining outside-in thinking with inside-out thinking can we build a sustainable business that consistently delights customers, every time the engage with us and generates the required returns for stakeholders.
Session highlights:- What customer excellence is and why you need it- The customer excellence framework and how to apply it- How to capture customer journeys in hours not weeks- the importance of communication and the wisdom of the crowdSpeaker: Mark McGregor, Head of Strategy, Signavio -
11:45 - 12:30 hsBuild 9 mission critical applications with low-code in 6 weeks
Developers are a limited resource and in short supply, as a result, this traditional 'high-code' route would often lead to untenable project lead times. In the current environment where the landscape of apps is growing, low-code application platforms are claiming to be a valuable solution to enable rapid application delivery.
In this session, discover OCC's journey to deploying 9 critical risk management applications in 18 months and rolling out the first application in just 6 weeksSession highlights:- How to build an app with no coding- Lower costs in building more apps in less time- Essential capabilities that differentiate enterprise low-code platformsSpeaker: Adeel Javed, Manager of Process Autoamtion at OCC
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