The CX Reality Check: What Consumers Actually Experience - 12 de marzo de 2026 - TecnoWebinars.com

Great customer experience doesn’t happen by accident—it’s built by understanding what consumers value, where friction exists, and how experiences feel across the full journey. In this webinar, we introduce insights from Metrigy's new CX Consumer Index, grounded in consumer perceptions of service quality, consistency, and engagement. We’ll explore key themes emerging from the data, including expectations for AI and human interaction, tolerance for proactive outreach, and how contact center performance shapes brand trust beyond a single interaction. Most importantly, we’ll translate these insights into practical implications for contact center leaders—spanning experience design, agent enablement, and technology strategy.