To Outsource or Not to Outsource: The Outsourcing Feasibility Assessment - 22 de enero de 2026 - TecnoWebinars.com

Are you considering outsourcing your IT service desk or contact center but unsure if it's the right move for your organization? Making this decision without a structured evaluation can lead to costly mistakes or missed opportunities. In this webcast, Jeff Rumburg, Managing Partner of MetricNet, will conduct a live review of an Outsourcing Feasibility Assessment, walking through the key steps and criteria used to determine viability. Leveraging MetricNet's extensive benchmarking database, Jeff will demonstrate how to analyze cost savings potential, service quality impacts, risk factors, and alignment with business goals. Whether you're exploring outsourcing for the first time or reassessing current operations, this webcast will enable you to make an informed, data-driven decision that maximizes value and minimizes risks.