The Top 10 Metrics Every Contact Center Manager Must Track in 2025 - 27 de febrero de 2025 - TecnoWebinars.com

Are you overwhelmed by the sheer volume of metrics available to measure contact center performance? Tracking the wrong metrics can lead to misguided decisions and wasted effort. In this webcast, Jeff Rumburg will reveal the top 10 metrics every contact center manager must track in 2025. He’ll explain how to interpret these metrics, set performance targets, and use them to drive continuous improvement. Attendees will leave with a clear understanding of the metrics that matter most and how to use them effectively.