The Hidden Costs of Poor Workforce Management: How to Fix It - 14 de agosto de 2025 - TecnoWebinars.com

Are your workforce management practices leading to inefficiencies and high costs? Poor scheduling, overstaffing, or understaffing can cripple your service desk’s performance. In this webcast, Jeff Rumburg will uncover the hidden costs of poor workforce management and provide actionable strategies to fix it. He’ll discuss forecasting, scheduling, and real-time adjustments to optimize your workforce. Attendees will learn how to reduce costs, improve agent productivity, and deliver consistent service levels.