BEGIN:VCALENDAR
PRODID:-//Microsoft Corporation//Outlook 12.0 MIMEDIR//EN
VERSION:2.0
METHOD:PUBLISH
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
CREATED:20260420T003807Z
DESCRIPTION:While the recent Coronavirus outbreak has been forcing organizations worldwide to institute “work at home” policies for their workforce, progressive thought leaders in the contact center space have already been shifting a greater percentage of their agent personnel to a “work at home” model.\nJoin Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview of Dialog Direct’s journey of achieving, maintaining and improving remote agent performance and customer outcomes with the support of speech analytics.\n \nIn this webinar, you will learn:\n \n- The factors to consider in converting to a remote workforce.\n- The steps Dialog Direct took in the remote workforce conversion process.\n- The value of speech analytics to maintain and advance Dialog Direct’s QA program.\n
DTSTART:20200421T200000
DTEND:20200421T210000
DTSTAMP:20260420T003807Z
LOCATION:Online
PRIORITY:5
SEQUENCE:0
SUMMARY;LANGUAGE=es-es:Tecnowebinars.com - :: ¿Cómo pasar un Call Center a trabajo remoto?
TRANSP:OPAQUE
UID:2d7884f3404e477dd28de386078f5305 Tecnowebinars.com
X-MICROSOFT-CDO-BUSYSTATUS:BUSY
X-MICROSOFT-CDO-IMPORTANCE:1
X-MICROSOFT-DISALLOW-COUNTER:FALSE
X-MS-OLK-ALLOWEXTERNCHECK:TRUE
X-MS-OLK-AUTOFILLLOCATION:FALSE
X-MS-OLK-CONFTYPE:0
BEGIN:VALARM
TRIGGER:-PT1440M
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT
END:VCALENDAR