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DESCRIPTION:Don’t just read the report—see how top performers are actually doing it. In our 2025 State of ITSM Report, a select group of high-performing organizations achieved a 54.3% reduction in resolution time by strategically integrating GenAI. In this on-demand session, we break down their playbook and show you how to apply it inside your own service desk.\nWatch the replay to get a step-by-step walkthrough of how GenAI pairs with foundational ITSM practices—and how to weave these capabilities into your team’s daily workflows to drive meaningful, measurable improvements\nWhat you'll learn:\n• Deconstruct the Strategy: Explore the shared patterns used by the “Top 10 GenAI Adopters,” who achieved a 54.3% relative improvement by embedding AI throughout their workflows.\n• See the Playbook in Action: Watch demonstrations of how GenAI accelerates core ITSM tasks—like resolution decisions and incident summaries—by eliminating manual steps.\n• Build Your Blueprint: Learn how to combine GenAI with essential ITSM best practices, including automation and knowledge management, to create a more scalable, resilient service desk.\n
DTSTART:20260214T160000
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SUMMARY;LANGUAGE=es-es:Tecnowebinars.com - :: The 54% Improvement Playbook: How Top Performers Integrate GenAI into ITSM
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