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DESCRIPTION:Many Contact Center Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this webcast, Jeff Rumburg will share the results of MetricNet’s 2025 Global Benchmarking Initiative for Contact Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.\n
DTSTART:20251211T190000
DTEND:20251211T200000
DTSTAMP:20260404T155204Z
LOCATION:Online
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SUMMARY;LANGUAGE=es-es:Tecnowebinars.com - :: Benchmarking Roundup 2025 Contact Center
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UID:cc76b4d1d97eb3dca6488eb367103eab Tecnowebinars.com
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